Troubleshooting Manav Sampada Login and Authentication

If you’re facing difficulties logging into the Manav Sampada portal, you’re not alone. Many users encounter issues such as incorrect login credentials, system errors, or authentication failures. Fortunately, most login and authentication problems are easy to resolve. Here’s a guide to help you troubleshoot and fix these issues step-by-step.

eHRMS Login

Common Login and Authentication Issues

1. Incorrect Employee ID or User ID

One of the most common reasons for login failure is entering the wrong Employee ID or User ID.

Solution: Double-check your Employee ID. Ensure that there are no typos, and that you’re using the correct format as provided by your department. If you’re unsure, contact HR for confirmation. You can also read: Manav Sampada Portal: How to Access Pending Leaves

Incorrect Password

Forgetting your password is a frequent issue. If you enter the wrong password multiple times, the portal may lock your account temporarily.

Solution:

Ensure your password is correct. Check for any capital letters, numbers, or special characters you might have missed.
If you’ve forgotten your password, use the Forgot Password link on the login page to reset it (more on this in the next section).

Captcha Issues

Troubleshooting Manav Sampada Login and Authentication

Sometimes, the Captcha code (the text or image you must type to prove you’re not a robot) can be a stumbling block. Common issues include typing it incorrectly or the code not being displayed clearly.

Solution:

Refresh the Captcha code by clicking on the refresh button next to the code.
Ensure you’re typing the code exactly as it appears, including any capital letters or numbers.
If you’re having difficulty reading the Captcha, try clicking on the refresh icon to get a new code.

OTP Not Received

If you’re not receiving the One-Time Password (OTP) for authentication, it could be due to issues with your registered mobile number or email address.

Solution:

Check if your mobile number or email address is correctly registered with the portal. If it’s outdated, contact HR to update it.

Ensure that you have a stable network connection on your phone or email.

Wait a few minutes and check if the OTP arrives. Sometimes, delays can occur.

Account Locked Due to Multiple Failed Attempts

If you enter the wrong credentials several times, your account might get locked for security reasons.

Solution:

If your account is locked, wait for the system to unlock it automatically after some time (usually after 30 minutes to 1 hour).
If you can’t wait or if it’s not unlocking, contact your HR or IT support team to reset your account.

Browser Compatibility Issues

Certain browsers may not be fully compatible with the Manav Sampada portal, leading to login failures or display errors.

Solution:

Use Google Chrome or Mozilla Firefox for the best experience.
Ensure your browser is updated to the latest version.
Clear your browser’s cache and cookies. This can help resolve issues caused by outdated or corrupted data.

Server or System Maintenance

At times, the Manav Sampada portal may be down due to maintenance or technical issues, preventing you from logging in.

Solution:

Check if there are any official notifications regarding system maintenance or downtime.
Try logging in again after some time. If the issue persists, contact your HR or IT department for assistance.

Step-by-Step Guide to Resetting Your Password

If you’ve forgotten your password or your account is locked, here’s how to reset your password:

Click on the ‘Forgot Password’ Link
On the Manav Sampada login page, click the ‘Forgot Password’ link below the login box.

Enter Your User ID
Type your User ID (Employee ID) into the provided field.

Choose How to Receive the Reset Link
Select how you want to receive your password reset link: either by SMS or email.

Check Your SMS or Email for the Reset Link
Wait for the reset link to arrive. If you chose SMS, you’ll get it on your registered mobile number. If you chose email, check your inbox (and spam folder).

Click on the Reset Link
Once you receive the link, click on it to open the password reset page.

Create a New Password
Enter a new password that meets the portal’s security requirements (usually a mix of letters, numbers, and special characters).
Confirm your new password by typing it again

Submit and Log In
Once your new password is successfully set, go back to the login page and use your User ID and new password to log in.

How to Clear Cache and Cookies in Your Browser

If you’re facing issues with logging in or the page isn’t loading correctly, clearing your browser’s cache and cookies can help:

For Google Chrome:

Click the three dots in the top-right corner of Chrome.
Select More Tools and then Clear browsing data.
Choose a time range (select All time for a complete reset).
Check the boxes for Cookies and Cached images and files.
Click Clear data.

For Mozilla Firefox:

Click the three lines in the top-right corner.
Select Options > Privacy & Security.
Scroll down to Cookies and Site Data and click Clear Data.
Check both options and click Clear.

Frequently Asked Questions

Try clearing your browser’s cache or use a different browser (Google Chrome or Mozilla Firefox). Also, check if the portal is down for maintenance.

Ensure that your registered mobile number or email address is correct. If you’re still not receiving the OTP, contact HR or IT support to update your contact details.

Once logged in, go to your Profile Settings to update your password.

Make sure you’re typing the Captcha exactly as shown, including any upper and lower case letters. If the code is unclear, click the refresh button to get a new one.

Wait for some time as the account may unlock automatically after a few minutes. If the issue persists, contact HR or the IT team for help.

Final Thought:

Login and authentication issues on Manav Sampada are often due to simple mistakes or temporary system problems. By following the troubleshooting steps above, you can resolve most login-related issues on your own. If the problem continues, don’t hesitate to reach out to your HR or IT support team for help.
Staying proactive and ensuring your credentials are up-to-date will help you avoid these problems in the future